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Something Wrong? - Troubleshooting
If your machine seems not to be working, GO through the following troubleshooting suggestions BEFORE you call your Service Centre (see Service).
Section 1: All Ultima (LCD) Models - General Troubleshooting
Problem:
The machine won’t start: (Nothing lights up on the control panel).
Possible causes / Solution:
●Check the appliance is fully plugged into the socket and switched on.
●Is the socket ok? Try another appliance in the socket to check.
●Is the fuse in the plug ok? If not, replace it, fuse must be 13 Amps (see Care and Maintenance).
●There has been a power failure - Check another electrical device in your home to see if this is the case.
●The ON/OFF Pause button has not been pressed.
●The Start/Cancel button has not been pressed, for at least 3 seconds - Press and hold the START/CANCEL button until the machine starts to operate.
Lights/Display illuminate on | ● | The appliance door is not shut properly - Close the door firmly and try the machine again. |
the control panel but the | ● | The START/CANCEL button has not been pressed, for at least 3 seconds - Press and hold the |
wash cycle will not start. |
| START/CANCEL button until the machine starts to operate. |
| ● | The cold water supply tap is not turned on - (H20 is displayed). |
| ● | Have you selected ‘Time Delay’ (see Programmes and Option Modifiers). |
The machine fails to fill with water.
The machine does not drain or spin (during the first wash cycle, after installation).
●The START/CANCEL button has not been pressed, for at least 3 seconds.
-Press and hold the START/CANCEL button until the machine starts to operate.
●Is the ‘tap’ icon flashing and is H20 showing on the display? This indicates the machine has failed to take in water (see Installation) - Check that:
-The cold water inlet hose is connected to the tap.
-The hose is not kinked.
-The cold water supply tap is turned on - Ensure it is fully turned on.
-The water pressure is sufficient (see Technical Details Chart).
-The inlet filter is not blocked... Turn off the water, unscrew the fill hose at the back of
the appliance then remove and clean the filter.
Note: Modern machines use less water and the water taken into the machine is automatically adjusted depending on the load in the drum. For this reason, you may not always be able to see water in the drum: But if the load is ‘wet’ and the machine completes the wash cycle then the amount of water into the machine is sufficient.
●Has the drain hose been installed correctly (see Installation).
●Are the drain hose, standpipe or undersink connections blocked?
Note: If the drain hose is connected to an undersink ‘U’ trap - Check that the sink trap blanking plug was removed before the drain hose was connected. This is the most common installation fault.
●Is the drain hose kinked or squashed - Check the hose at the back of the machine.
●Carry out the additional checks listed below...
The machine does not drain | ● | There has been an unbalanced load in the drum and the machine could not spin - Try the |
or spin (although it has |
| machine again with a different wash load (see ‘ Automatic Features’, Programmes and Option |
drained/spun during |
| modifiers). |
previous wash cycles). | ● | Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ indicator light will flash. |
|
| - To complete the paused programme press either the START/CANCEL button or the |
|
| Rinse Hold button (see Programmes and Option modifiers). |
The programme takes a long time.
I cannot read the information on the LCD Display.
There is too much foam in the drum during the wash cycle.
●If the machine completes the wash cycle, it is unlikely there is a problem.
●Check the programme table to be sure the programme you have selected is that most suited for your needs - The table also gives an indication of approximate programme times you can expect.
Note: The programme times listed in the Programme Table are approximate.
Options selected can affect the programme times (see Programmes and Option Modifiers).
The wash load, temperature and pressure of the incoming water supply can cause some variation in the programme times.
●If the LCD display is not showing the correct information:
-Switch off at the electric socket, wait 5 seconds then switch back on.
●Check that the detergent you have used is suitable for ‘Automatic’ machines.
●Refer to the detergent manufacturers recommendations to ensure that you have not used too much detergent.
●If you have used the wrong type of detergent (or too much), select a Rinse programme to flush out your machine.
Steam is coming from the | ● This is not a fault, we have designed the machine to release steam from the drawers during |
dispenser drawer. | hot washes. |
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