Hotpoint WF000, WF220, WF225, WF215, WF210 manual Step

STEP 8 Troubleshooting - More ‘Troubleshooting information and general product advice can be found on our website, visit: www.theservicecentre.co.uk/help

Washcare Tips:

● Do not overload the machine

(maximum load 6kg).

In addition to reducing the

quality of the wash, this may also

damage your laundry and the

machine.

●

MY MACHINE MAKES A NOISE OR VIBRATES IN A SPIN PROGRAMME.

MY MACHINE WILL NOT

START

MY MACHINE DOES NOT

PUMP OUT WATER

MY MACHINE IS LEAKING	THE DISPENSER WILL NOT
	CLOSE PROPERLY

We strongly recommend that you

do not wash underwired bras in

this machine. Should the wires

become detached it could cause

damage to your clothes and the

machine. If the washcare label

states that the bra is machine

washable, then we advise placing

it in a sealed pillow case or a

similar washbag. Remember, you

will be charged for a service call

resulting from a detached bra

wire.

● Do not use the machine if the

item to be washed does not have

a wash label.

Before washing laundry we recommend that you do the following:

●Pre-treat awkward stains with washable treatments.

Do not wash any items that have previously been treated with solvents.

●Close zips, fasten belts, tie strings and close press studs to prevent tangling.

●Empty ALL objects from pockets as they may damage the clothes and the machine.

Remember, you will be charged for a service call to rectify a malfunction resulting from objects, such as coins, pens, hair grips etc. falling from pockets.

●Limit the size of absorbent loads ie. towels, to 3kg (7lb) to give good washing and rinsing results.

●Place small items in a wash bag.

●Always follow the care label on items when choosing the wash programme.

●Wash non-colourfast items or really dirty laundry separately as they may affect other items.

Check all loose items, such as

coins, have been removed

from the laundry.

Have both transit bolts been removed from the machine?

✓

Have you adjusted the feet to stabilise the machine?

See STEP 2: Installation

MY LAUNDRY HAS NOT

SPUN DRY.

Has the variable spin speed dial (if fitted) been set to “No Spin”?

Was a short spin programme

used on a non-synthetic load. ✗

✓

There has been an unbalanced load and the machine could not spin. See ‘Automatic Features’ STEP 7.

Did the water pump out?

If not see ‘MY MACHINE DOES

NOT PUMP OUT WATER’.

Close the door. Choose a

programme and then press ‘On/Off’

Does the ‘door indicator’ light

come on after 2 seconds?

✓
Is the machine plugged in	✗
and switched on?
✓
Is the socket OK? Test with	✗
another appliance to check.
✓
Is the fuse in the plug OK?	✗
Plug the machine in and
turn the socket switch on.
If possible use another socket
for the machine.
If not replace it, see STEP 1:
Electricity Supply
MY MACHINE STOPS
BEFORE A SPIN
PROGRAMME.
The ‘Rinse Hold’ button has
been pressed, this will hold
laundry in the final rinse water,
until the button is pressed
again.

Has the drain hose been installed correctly? Ensure it is not blocked ✗

or kinked.

✓

Are the drainage unit, standpipe or under sink connections free from blockages?

✓

Has ‘Rinse Hold’ been selected?

The light will flash until the button

is pressed again.

✓

Press the ‘Rinse Hold’ button

again.

See STEP 2: Installation

Clear any blockages that have

been found

Is the machine connected to

a sink waste system?

✓

Check the blocked end of the under sink drainage unit has been cut off.

WATER COLLECTS IN THE

FABRIC DISPENSER

COMPARTMENT

Clean fabric dispenser drawer.

See STEP 3:‘The Dispenser

Drawer’.

Are the fill hoses on correctly? If not tighten them.

Does the washer need

replacing?

Is your water pressure too

high?

✓

Turn the main supply tap

down.

Is the standpipe or household

drain blocked.

✓

You may need to call in a

plumber.

Is steam coming from the dispenser drawer?

✓

The machine is designed to

release steam from the dispenser

drawer during hot washes.

Check the feet have been

levelled.

THE PROGRAMME TAKES A

LONG TIME

Check for low temperature and low pressure of the hot and cold water supply.

	Is the drawer clogged with	✗
	detergent?
	✓
	Clean the dispenser drawer, see
	STEP 3:‘The Dispenser Drawer’
✗	Check the drawer is properly
	aligned.
	SUDS ARE COMING FROM
	THE DISPENSER DRAWER

✗

Check the correct amount of

suitable detergent has been used,

refer to manufacturer’s

recommendations.

If you have used the wrong type of detergent, select a Rinse programme to flush out your machine.

✗

NOT ALL OF THE DETERGENT

HAS BEEN FLUSHED AWAY

Check that your water supply

taps are turned on fully.

✓

Check the inlet hoses are not

kinked.

Is your hot water pressure low?

✓

You may need a cold fill adaptor to run your machine as cold fill only. See ‘Installation’, STEP 2.

If your machine is still not working

contact:

Repair Service and Information Desk

UK 08709 066 066

Republic of Ireland 1850302 200

You will be asked for the following details: Name and Address, Post Code,Telephone Number, Date of Purchase, Colour and Model/Serial Numbers - which can be found on the inside of the door.

Clear and precise details of the query

or fault.

Remember, you will be charged for a service call if a problem with your machine is caused by incorrect installation or misuse.

Remember, you will be charged for a service call for problems caused by incorrect installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.

Washing items that DO NOT have a wash label or washing items that are not intended as machine washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.