HP 1000 Information tab, Printer Services tab

Information tab

The Information tab lets you register the printer, check for a new printer driver, view printer hardware and printhead health information, and gain access to an online ink usage page for your printer. It also gives you access to help information about using the printer, troubleshooting, and contacting HP.

This table describes the buttons in the Information tab and what you will find when you click each button.

Button	What clicking the button does

myPrintMileage	Opens the myPrintMileage website and your printer usage information,
	including printer usage patterns (ink and media use).

Printer Hardware	Opens a dialog box that shows the printer model, firmware version,
	and service identification number

Printhead health	Opens a dialog box that shows information about the condition of the
	printheads. This information appears graphically and shows whether
	each printhead is in Good, Fair, or Bad condition.

HP Instant Support	Opens the HP Instant Support website for support services and
	troubleshooting tips.

Register Your Printer	Opens a dialog box that guides you through registering the printer
	online.

How Do I...	Opens a dialog box that shows a list of common printer tasks and
	provides help on common maintenance tasks.

Troubleshooting	Opens a dialog box that shows a list of common printing problems and
	provides step-by-step instructions to help solve them.

Contact HP	Opens a dialog box that shows how to contact HP.

Printer Services tab

The Printer Services tab provides utilities that help you maintain and test your printer. You can clean and align your printheads, and calibrate the color on your printouts.

This table describes the buttons in the Printer Services tab and what you will find when you click each button.

Button	What clicking the button does

Align Printheads	Opens a dialog box that guides you through aligning the printheads.

Clean Printheads	Opens a dialog box that guides you through cleaning the printheads.

Calibrate Color	Opens a dialog box that allows you to calibrate color manually.

Print a Demo page	Prints a demonstration page. This is used to verify that the printer is
	connected to the computer correctly and that the printer and printer
	software are working properly.

30 Using diagnostic tools

Contents

User’s Guide HP Business Inkjet 1000 Series Printer User’s Guide Page Contents Printer lights reference HP supplies and accessories Support and warranty Printer specifications Regulatory information 1 Getting started Finding other resources for product information Learning about printer configurations Understanding the printer parts and functions Front view Printing supplies area Control panel parts Back view Connecting the printer Connecting directly using a USB cable (Windows) Completing a software-firstinstallation To complete a software-firstinstallation Completing a hardware-firstinstallation To complete a hardware-firstinstallation Sharing the printer on a locally shared network (Windows) Sharing a printer connected to your computer (the server) Using a printer connected to another computer (clients) Connecting directly using a USB cable (Mac OS) To connect using a USB cable USB printer sharing over an Ethernet network (Mac OS) Sharing among Macintosh computers Uninstalling the printing system software Uninstalling software for Windows (all versions) Running the scrubber utility Uninstalling software for the Mac OS Making copies of the software Installing other software 2 Using the printer Selecting print media Tips for selecting and using print media Understanding specifications for supported media Understanding supported sizes Understanding supported media types and weights Setting minimum margins Page Loading media To load Tray Printing using the PCL 3 printer driver To print using the PCL 3 printer driver Changing printer settings Changing settings for Windows To change settings from an application (current jobs) To change default settings (all future jobs) To set the default media type Changing settings for the Mac OS To change page setup settings To change print settings Performing printer tasks Canceling a print job Printing on both sides (duplexing) Guidelines for printing on both sides of a page Performing manual duplexing To perform manual duplexing (Windows) To perform manual duplexing (Mac OS) Performing automatic duplexing To perform automatic duplexing (Windows) To perform automatic duplexing (Mac OS) Printing photographs To print digital photographs (Windows) To print digital photographs (Mac OS) Printing on special media Printing on envelopes and cards Tips for printing envelopes To load envelopes or cards in Tray To print envelopes or cards from Tray 1 (Windows) Printing on transparencies To load transparencies To print transparencies (Windows) To print transparencies (Mac OS) Printing on custom-sizemedia To load custom-sizemedia To print custom-sizemedia (Windows) To print custom-sizemedia (Mac OS) 3 Using diagnostic tools Using the Toolbox Printer Status tab Information tab Printer Services tab Using HP Instant Support Using myPrintMileage Using the HP Inkjet Utility To display the HP Inkjet Utility Viewing the HP Inkjet Utility panels Using HP Web Jetadmin Page 4 Maintaining and troubleshooting Maintaining ink cartridges and printheads Replacing ink cartridges To replace an ink cartridge Checking the printheads To check the printheads from the Toolbox To check the printheads using a printer configuration page Cleaning the printheads To clean the printheads from the Toolbox To clean the printheads from the HP Inkjet Utility To perform a level 1 printhead cleaning at the control panel To perform a level 2 printhead cleaning at the control panel To perform a level 3 printhead cleaning at the control panel Cleaning the printhead contacts To clean the printhead contacts Page Aligning the printheads To align printheads from the control panel To align the printheads from the Toolbox (Windows) To align the printheads from the HP Inkjet Utility (Mac OS) Replacing the printheads To replace a printhead Calibrating color To calibrate color from the Toolbox To calibrate color from the HP Inkjet Utility Clearing jams To clear a jam To avoid jams Starting troubleshooting Printing a configuration page To print a printer configuration page from the control panel Resolving printer problems Printer shuts down unexpectedly Printer is not responding (nothing prints) All lights are blinking Printer takes a long time to print Resolving printing problems A blank page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Resolving paper-feedproblems Tray cannot be inserted Another paper-feedproblem is occurring Media is not supported for the printer or tray Media is not picked up from Tray Troubleshooting installation issues Hardware installation issues Software installation issues Page Page 5 Printer lights reference Page Page Page A HP supplies and accessories Ordering printing supplies through the Toolbox To order printing supplies through the Toolbox Finding accessory part numbers Two-sidedprinting accessory (duplex unit) USB cable HP Jetdirect print servers Finding supplies part numbers Ink cartridges Printheads HP Bright White Inkjet Paper HP Premium Plus Photo Paper HP Premium Photo Paper HP Photo Paper HP ColorFast Photo Paper HP Photo-QualityInkjet Paper HP Everyday Photo Paper HP Premium Paper HP Premium Inkjet Paper HP Premium Inkjet Transparency Film HP Premium Plus Inkjet Transparency Film HP Banner Paper HP Matte Greeting Cards HP Iron-on T-shirtTransfers B Support and warranty Toolbox HP Instant Support Web Obtaining HP telephone support Before you call Telephone support numbers Page and * For support information, call your HP service provider Hewlett-Packardlimited warranty statement Extent of limited warranty Limitations of warranty Limitations of liability Local law C Printer specifications Page D Regulatory information FCC statement Shielded cables EMI statement (Korea) VCCI statement (Japan) Regulatory model number Power cord statement LED classification Environmental sustainability program Reduction and elimination Paper use Ink use Ozone-depletingchemicals Hazardous materials Material safety data sheets Recycling Printer packaging HP products and supplies Declaration of conformity Page Index Page Page Page Page Page Glossary Quick Sets Resolution