Manuals / HP / Computer Equipment / All in One Printer

HP 120, 121 manual Troubleshooting, If you are unable to print, Power on troubleshooting

Models: 120 121

1 20
Download 20 pages 27.5 Kb
Page 5
Image 5

Troubleshooting

If you are unable to print...

Check for error messages and resolve them. If you are still unable to print, try the following in order:

Windows

Mac

Make sure that your HP ENVY is set as the default printer and is not offline.

To do this:

1.On the Windows taskbar, click Start.

2.Then click:

•• Devices and Printers

(Windows 7®)

•• Printers (Windows Vista®)

•• Control Panel,and then click Printers and Faxes (Windows XP®)

Look for your printer to see if it has a check mark in a circle next to it. If not, right-click the printer icon and select Set as default printer from the menu.

To check that your printer is not offline, right-click the printer icon and ensure that Use Printer Offline and

Pause Printing are not selected.

Check your print queue:

1. In System Preferences, click:

•• Print & Fax (Mac OS X v10.6)

•• Print & Scan (Mac OS X v10.7)

2.Click the Open Print Queue button.

3.Click a print job to select it.

4.Use the following buttons to manage the print job:

•• Delete: Cancel the selected print job.

•• Resume: Continue a paused print job.

•• If you made any changes, try to print again.

English

Power on troubleshooting

If your printer does not turn on, try the following steps:

1.Unplug the power cord.

2.Plug the power cord back in, and then touch the button.

Network troubleshooting

Run a Wireless Network Test to check that your printer is on the network:

1.On the printer display, touch the Wireless icon to open the Wireless menu.

2.Touch Settings, then select Wireless Network Test.

A Wireless Network Test report prints when the test completes.

If your printer is not connected to the network:

3.Touch the Wireless icon to open the Wireless menu.

4.Select Settings, then Wireless Setup Wizard.

5.Follow the instructions on the screen.

For more information, go to the HP Wireless Printing Center website

(www.hp.com/go/wirelessprinting). The HP Wireless Printing Center is an online reference guide to setting up your home network and HP printer for wireless printing. On this website, you will find information that can help you prepare your wireless network, set up or reconfigure your printer, and troubleshoot your setup (including using the Windows Network Diagnostic Utility).

5

Page 4 Page 6
Page 5
Image 5
HP 120, 121 manual Troubleshooting, If you are unable to print, Power on troubleshooting, Network troubleshooting
Page 4 Page 6

120, 121 specifications

The HP 121,120 is a notable printing solution specifically designed for high-performance printing environments. This device combines quality, speed, and versatility, making it a preferred choice for both businesses and home offices striving for efficient document production.

One of the key features of the HP 121,120 is its advanced printing technology. It utilizes HP's proprietary Inkjet technology, which delivers vibrant color prints and sharp text with exceptional clarity. The printer supports a variety of media types, including plain paper, glossy photo paper, and specialty media, ensuring users can tackle different printing tasks with ease.

Print speed is another standout characteristic of the HP 121,120. It boasts impressive output rates, allowing users to print high volumes of documents in a short period. This efficiency is crucial for busy workplaces where time is of the essence. The device also features automatic duplex printing, which enables users to print on both sides of the paper, significantly reducing paper consumption and contributing to sustainability efforts.

Connectivity options are abundant with the HP 121,120, which supports both USB and wireless connections. The wireless feature allows for seamless printing from multiple devices, including smartphones, tablets, and laptops, without the need for cumbersome cables. Additionally, the printer is compatible with various operating systems, making it accessible for a wide range of users.

The HP 121,120 also includes user-friendly features such as a straightforward control panel and an intuitive software interface. This simplicity ensures that even those with limited technical skills can operate the machine effectively. The printer’s compact design also makes it an excellent fit for smaller workspaces, providing powerful performance without occupying excessive space.

Moreover, the HP 121,120 is designed with energy efficiency in mind. It adheres to stringent environmental standards, helping reduce energy consumption while maintaining excellent performance levels. This commitment to sustainability is reflected in its ENERGY STAR certification, making it a responsible choice for eco-conscious consumers.

In summary, the HP 121,120 offers a comprehensive printing solution equipped with advanced features, user-friendly technologies, and a commitment to efficiency and sustainability. Its blend of speed, quality, connectivity, and environmental responsibility positions it as a reliable partner in any printing scenario.