Troubleshooting

Problem

Possible Cause

Solution

 

 

 

 

The HP Display LiteSaver

Confirm that the HP Display

 

may not be compatible

LiteSaver is compatible with

 

with your computer

your system.

 

system.

1. Right-click on the HP

 

 

 

Some notebook

Display LiteSaver icon

 

computers are not

in the system tray.

 

compatible and the

2. Select “Power Off

 

monitor power can not

 

Display” from the

 

be controlled.

 

menu.

 

 

 

 

The monitor screen should

 

 

turn off if the system is

 

 

compatible. To turn the

 

 

monitor back on, wait 5

 

 

seconds and move the

 

 

mouse.

 

 

✎ If the monitor did

 

 

not turn off, then

 

 

your computer

 

 

graphics driver is

 

 

not compatible

 

 

with the HP

 

 

Display LiteSaver

 

 

software.

 

 

 

The monitor is off but

The monitor’s power

Check the monitor’s OSD

it did not seem to

saving control is

menu setting for power

enter into a

disabled.

saving enable/disable

low-power sleep

 

controls. The control should

mode.

 

be set to enable to allow the

 

 

monitor to enter into

 

 

low-power modes.

 

 

 

Using the Worldwide Web

For online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go

to: http://www.hp.com/support.

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