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Repair Center:

 

Symptom

 

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Likely Causes

 

 

Comments

 

Touch pad

 

 

 

 

 

 

 

 

 

General problems.

 

Reset notebook (see

 

 

Top case.

 

 

 

 

 

 

page 1-21).

 

 

Motherboard.

 

 

 

 

 

 

Check settings in Control

 

 

 

 

 

 

 

 

 

Panel. Make sure touch pad

 

 

 

 

 

 

 

 

 

is enabled in Mouse

 

 

 

 

 

 

 

 

 

Properties.

 

 

 

 

 

 

 

 

 

By default, touch pad is

 

 

 

 

 

 

 

 

 

disabled if external PS/2

 

 

 

 

 

 

 

 

 

mouse is connected, Use

 

 

 

 

 

 

 

 

 

BIOS Setup to check

 

 

 

 

 

 

 

 

 

settings.

 

 

 

 

 

 

 

 

 

Avoid touching touch pad

 

 

 

 

 

 

 

 

 

while booting or resuming.

 

 

 

 

 

 

 

Special touch pad

 

In Mouse Properties, select

 

 

Top case.

 

 

 

 

features not

 

Synaptics PS/2 TouchPad

 

 

Motherboard.

 

 

 

 

working.

 

driver. (Driver is installed

 

 

 

 

 

 

 

 

 

from \hp\drivers\touchpad.)

 

 

 

 

 

 

 

Click button does

 

 

 

 

Top case.

 

 

 

 

not work.

 

 

 

 

Motherboard.

 

 

 

 

Memory

 

 

 

 

 

 

 

 

 

Out of memory

 

Make sure C drive has

 

 

SDRAM module.

 

 

 

 

error.

 

adequate free space. Delete

 

 

 

 

 

 

 

 

 

temporary and unneeded

 

 

 

 

 

 

 

 

 

files.

 

 

 

 

 

 

 

 

 

Use memory troubleshooter

 

 

 

 

 

 

 

 

 

in Windows Help.

 

 

 

 

 

 

 

 

 

Not all third-party memory

 

 

 

 

 

 

 

 

 

cards have been tested for

 

 

 

 

 

 

 

 

 

use with notebook.

 

 

 

 

 

 

 

Notebook does not

 

Use only DDR-266 SDRAM

 

 

SDRAM module.

 

 

 

 

boot after adding

 

modules.

 

 

 

 

 

 

 

SDRAM.

 

 

 

 

 

 

 

 

 

Audio

 

 

 

 

 

 

 

 

 

No sound audible.

 

Increase sound volume.

 

 

Top case.

 

 

Check operation using

 

 

 

Check whether sound is

 

 

Speaker assembly.

 

 

headphones or external

 

 

 

enabled (mute button and

 

 

Switchboard PCA.

 

 

speakers (switchboard PCA).

 

 

 

software controls).

 

 

Motherboard.

 

 

Make sure speaker assembly

 

 

 

Check for sound resource

 

 

 

 

cable is connected.

 

 

 

 

 

 

 

 

 

 

 

conflicts in Device Manager.

 

 

 

 

 

 

 

 

 

Test audio with e-Diagtools

 

 

 

 

 

 

 

 

 

diagnostics.

 

 

 

 

 

 

 

Sound does not

 

Use an external microphone

 

 

Switchboard PCA.

 

 

 

 

record.

 

(internal microphone normally

 

 

Motherboard.

 

 

 

 

 

 

not included).

 

 

 

 

 

 

 

 

 

Check software controls.

 

 

 

 

 

 

 

 

 

Test audio with e-Diagtools

 

 

 

 

 

 

 

 

 

diagnostics.

 

 

 

 

 

 

 

Service Manual

Troubleshooting and Diagnostics

3-13