Identifying the labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer:

●Service tag—Provides important information, including the following:

◦Product name (1). This is the product name affixed to the front of your computer.

◦Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

◦Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

◦Model description (4). This is an alphanumeric identifier used to locate documents, drivers, and support for your computer.

◦Warranty period (5). This number describes the duration (in years) of the warranty period for this computer.

Have this information available when you contact technical support. The service tag label is affixed to the bottom of the computer.

●Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. This certificate is affixed to the bottom of the computer.

●Regulatory label—Provides regulatory information about the computer. The regulatory label is affixed inside the battery bay.

●Modem approval label—Provides regulatory information about the modem and lists the agency approval markings required by some of the countries in which the modem has been approved for use. You may need this information when traveling internationally. The modem approval label is affixed inside the memory module compartment.

●Wireless certification label(s) (select models only)—Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use. An optional device may be a wireless local area network (WLAN) device or an optional Bluetooth device. If your computer model includes one or more wireless devices, one or more certification labels are included with your computer. You may need this information when traveling internationally. Wireless certification labels are affixed to the bottom of the computer.

●SIM (subscriber identity module) label (select models only)—Provides the ICCID (Integrated Circuit Card Identifier) of your SIM. This label is located inside the battery bay.

●HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of your HP Mobile Broadband Module. This label is located inside the battery bay.

14 Chapter 1 Features