HP Instant Support Professional Edition

HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools that analyzes your HP product data as well as your Microsoft Windows operating system to provide automated solutions online. Working with information collected by the HP Embedded Web Server, HP ISPE delivers custom- tailored solutions to your printing issues and includes access to Windows-related functions, such as driver update checks and the ability to troubleshoot your complete HP desktop and peripherals environment.

HP expert help online

HP ISPE’s Active Chat allows you to get personalized Web-based help from an HP support expert on demand. Simply submit a question or a description of your problem. Your recent history, system configuration, and the actions you have already taken are securely encrypted and, upon your approval, automatically forwarded to HP. An HP support expert will work to resolve your problem through a real-time chat session.

Knowledge at your fingertips

The HP ISPE knowledge database enables you to quickly find answers to your questions. Submit a query, and a powerful search engine responds with the information you need.

HP SureSupply

HP SureSupply lets you conveniently and easily order supplies over the Internet. Enabled by HP Smart printing technology,2 SureSupply helps you track and manage supplies usage, and provides alerts when supplies should be reordered or replaced. With just a few clicks, access cartridge information, pricing, and purchasing options that best meet your needs—either from the reseller of your choice or from HP. (Program availability varies by region.)

HP Universal Print Driver Series for Windows

With the HP Universal Print Driver Series for Windows, version 1.0, finding and using printers unassisted is a snap for workers. The Universal Print Driver’s compatibility across printer platforms and its powerful manageability features make it IT’s optimal choice for general office printing on devices like the HP LaserJet 3390/3392 AiO. Advanced device discovery, simplified configuration, manageability, and fewer help desk calls are just some of the ways this driver and HP printing and imaging devices can benefit you. (The HP Universal Print Driver Series for Windows is available as a free download from www.hp.com)

Appendix A—Productivity tools

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