Troubleshooting
Solving Common Problems
Docking Problems
Problem | Possible Cause | Solution |
The computer is not properly connected to the docking station.
The computer may be properly aligned, but is not fully seated or docked in the docking station.
Lift the computer away from the docking station. Then realign the computer visual alignment indicator with the indicator on the docking station, and reconnect the computer. Ensure that the computer is properly aligned and seated, and fully docked by gently pressing down on the computer until you hear a click. If accessories are attached, they should now work properly.
The computer is turned | Power cord is not | Properly plug in power cord. |
on and properly docked, | plugged into either |
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but the power light and | the docking station or |
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docking light are not on. | the AC outlet. |
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Some of the ports or | The computer may | Lift the computer away from |
connectors do not work, | be properly aligned, | the docking station. Then |
even though the docking | but is not fully seated | realign the computer visual |
light is turned on. | or docked in the | alignment indicator with the |
| docking station. | indicator on the docking |
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| station, and reconnect the |
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| computer. Ensure that the |
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| computer is properly aligned |
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| and seated, and fully docked |
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| by gently pressing down on |
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| the computer until you hear a |
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| click. If accessories are |
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| attached, they should now |
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| work properly. |
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Reference Guide |