Chapter 8 Troubleshooting 97

Data is lost.Main battery was removed for more than 1 minute. Do not remove the main battery except when replacing it with a spare one.

HP Jornada was not charged for more than 2 weeks. Without charging data will be retained for up to 2 weeks.

A hard reset (cold boot) was performed. Backup regularly and make sure you backup before storing your HP Jornada for longer periods.

Troubleshooting remote connections

This section offers troubleshooting help for trying to connect your HP Jornada to other computers. For problems communicating with your desktop, see Windows CE Services Help.

Able to dial out, but unable to make a proper connection

·Make sure the network to which you are trying to connect supports Point-to-Point Protocol (PPP). Your Internet service provider or network administrator can verify this.

·Verify that the location is correct. Tap Start, Settings, then Dialing. Make sure that the Location field reflects your current location; that the location’s dialing pattern is appropriate; and that the local country and area code are correct.

Connection is unreliable

·Make sure the modem is firmly seated and connected to your device and the telephone jack.

·Disable call waiting. Tap Start, Settings, then Dialing. Select Disable call waiting. Then enter the disable code specified by your telephone company.