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HP Slate 500 Troubleshooting, Troubleshooting resources, Start > Help and Support

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Troubleshooting

Troubleshooting resources

If you experience computer problems, perform the following troubleshooting steps:

1.Refer to “Quick troubleshooting,” the next section in this chapter.

2.Access additional information about the computer and Web site links through the Help and Support Center. Select Start > Help and Support.

✎Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

3.Contact Customer Care for further assistance.

Getting Started

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Contents

Getting Started Page Contents 1 First-timesetup 2 Quick tour 3 Next steps 4 Troubleshooting A Connect to the Internet from your home B Backup and recovery C Specifications Index Page First-timesetup Page Setting up the computer Step 1: Insert the battery Step 2: Connect the computer to external power Step 3: Turn on the computer Page Step 4: Set up the software Step 5: Create recovery discs (recommended) Quick tour Top components Front components Left components Right components Next steps Protecting the computer from viruses Protecting your system files Protecting your privacy Protecting the computer from power surges Using the computer safely Start > Help and Support > User Guides Connecting to a computer network Identifying and installing hardware Locating and installing software Preloaded software 1.Select Start > All Programs > Software Setup Updating the software installed on the computer »Select Start > Help and Support Finding the user guides »Select Start > Help and Support > User Guides Turning off the computer correctly Start > Turn Off Computer > Turn Off ctrl+alt+delete Troubleshooting The computer is unable to start up The computer screen is blank Software is functioning abnormally The computer is turned on but not responding The computer is unusually warm An external device is not working The home wireless network connection is not working Help and Support Center Contacting Customer Care screen, select Start > Help and Support > My HP Computer Start > Help and Support > My HP Computer Connect to the Internet from your home Using the New Connection Wizard Wireless Dial-up Page Backup and recovery Backing up specific files or folders Backing up the entire hard drive Backing up modifications made to the system Scheduling backups Creating recovery discs (highly recommended) Write to CD/DVD Performing a recovery Initiating a recovery in Windows Initiating a recovery from the hard drive recovery partition Page Specifications Rated input power Index