Troubleshooting
Software is functioning abnormally
Follow these suggestions if the software becomes unresponsive or responds abnormally:
■ Restart the computer:
❏ In Windows XP Home, select Start > Turn Off Computer > Restart.
❏ In Windows XP Professional, select Start > Turn Off Computer > Restart > OK. (If you have been registered to a domain, the button you click will be called Shut Down instead of Turn Off Computer.)
If you cannot restart the computer using these procedures, refer to the next section, “The computer is turned on but not responding.”
■ Run a virus scan. For information about using the antivirus resources on the computer, refer to “Protecting the computer from viruses” in Chapter 3, “Next steps.”
The computer is turned on but not responding
If the computer is turned on, but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure:
1.Save your work and close all open applications.
2.Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off.
✎If you have been registered to a network domain, the button you click will be called Shut Down instead of Turn Off Computer.
Getting Started |