Troubleshooting

Contacting Customer Care

If you are unable to find the help you need by using the Help and Support Center, you may need to contact Customer Care.

For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail:

■Product name located on the display or keyboard. ■Serial number (s/n) listed on the service tag.

❏The service tag label is on the bottom of the computer.

❏To display the service tag information on the computer

screen, select Start > Help and Support > My HP Computer.

■Date the computer was purchased.

■Conditions under which the problem occurred. ■Error messages that have been displayed.

■The manufacturer and model of the printer or other accessories connected to the computer.

■Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Help and Support > My HP Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id).

If the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or to access the Customer Care telephone numbers.

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Getting Started