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	Chapter 9 Troubleshooting 101
Problem	Diagnosis/Remedy
Cannot reset the factory	Refer to “Resetting your HP Jornada” in this
default settings because	chapter. Note that all data in device memory
there is no backup battery.	will be erased.
Unable to locate files in	Files must be stored in the My Documents
CompactFlash memory in	folder on the CompactFlash card. Create the
applications.	My Documents folder using File Explorer,
	and move files into this folder.
Data is lost.	HP Jornada has run out of power. Restore
	data from a backup file on your desktop PC
	or a CompactFlash card.
	–or–
	Factory default settings have been restored.
	Restore data from a backup file on your
	desktop PC or a CompactFlash card.

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This section offers troubleshooting help for connecting your HP Jornada to other computers. For problems communicating with your desktop PC, see ActiveSync Help.

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Make sure the network to which you are trying to connect supports Point-to- Point Protocol (PPP). Your ISP or network administrator can verify this.

Verify that the dialing location is correct. On the Start menu, tap Settings, and then tap Connections, Modem, Dialing to ensure the Location field reflects your current location.

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Make sure the modem is firmly seated and connected to your device and the telephone jack.

Disable Call waiting. On the Start menu, tap Settings, and then tap the Connections tab. Tap the Modem icon, and then on the Dialing tab, select the Disable call waiting check box and enter the disable code specified by your telephone company.