Table 2-5Solving Display Problems (continued)

Cannot enable integrated graphics after installing a PCI Express graphics card.

Cause

Solution

 

 

On systems with Intel integrated graphics, the integrated graphics cannot be enabled after installing a PCI Express x16.

The integrated graphics can be enabled in Computer Setup if a PCI or PCI Express x1 graphics card is installed, but it cannot be enabled if there is a graphics card in the PCI Express x16 slot.

On systems with AMD integrated graphics, the integrated graphics can be enabled in Computer Setup only if an AMD PCI Express x16 graphics card is installed.

On systems with AMD integrated graphics, install an AMD PCI Express x16 graphics card and enable the integrated graphics in Computer Setup.

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)

Cause

Solution

 

 

Pre-video memory error.

1.Reseat DIMMs. Power on the system.

2.Replace DIMMs one at a time to isolate the faulty module.

3.Replace third-party memory with HP memory.

4.Replace the system board.

Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)

Cause

Solution

 

 

Pre-video graphics error.

For systems with a graphics card:

1.Reseat the graphics card. Power on the system.

2.Replace the graphics card.

3.Replace the system board.

For systems with integrated graphics, replace the system board.

Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)

Cause

Solution

 

 

System board failure (ROM detected failure prior to video).

Replace the system board.

 

 

Monitor does not function properly when used with energy saver features.

Cause

Solution

 

 

Monitor without energy saver capabilities is being used with

Disable monitor energy saver feature.

energy saver features enabled.

 

 

 

20 Chapter 2 Troubleshooting Without Diagnostics

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