Table of contents

1 Computer Diagnostic Features

 

Hewlett-Packard Vision Field Diagnostics ............................................................................................

1

Accessing HP Vision Field Diagnostics ...............................................................................

1

Survey Tab ..........................................................................................................................

2

Test Tab ...............................................................................................................................

2

Status Tab ...........................................................................................................................

3

History Tab ..........................................................................................................................

4

Errors Tab ............................................................................................................................

4

Help Tab ..............................................................................................................................

4

Saving and Printing Information in HP Vision Field Diagnostics ..........................................

5

Downloading the Latest Version of HP Vision Field Diagnostics .........................................

5

Protecting the Software ........................................................................................................................

5

2 Troubleshooting Without Diagnostics

 

Safety and Comfort ..............................................................................................................................

6

Before You Call for Technical Support .................................................................................................

6

Helpful Hints .........................................................................................................................................

7

Solving General Problems ....................................................................................................................

9

Solving Power Problems ....................................................................................................................

13

Solving Hard Drive Problems .............................................................................................................

14

Solving Media Card Reader Problems ...............................................................................................

17

Solving Display Problems ...................................................................................................................

19

Solving Audio Problems .....................................................................................................................

24

Solving Printer Problems ....................................................................................................................

26

Solving Keyboard and Mouse Problems ............................................................................................

27

Solving Hardware Installation Problems .............................................................................................

29

Solving Network Problems .................................................................................................................

31

Solving Memory Problems .................................................................................................................

34

Solving Processor Problems ..............................................................................................................

36

Solving CD-ROM and DVD Problems ................................................................................................

37

Solving USB Flash Drive Problems ....................................................................................................

39

Solving Front Panel Component Problems ........................................................................................

40

Solving Internet Access Problems ......................................................................................................

41

Solving Software Problems ................................................................................................................

43

ENWW

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