Error messages

You might see some of the following error messages on the front panel display.

•Clear document jam, then press START

Problem: Either your document jammed, or the HP OfficeJet loaded more than one sheet at a time, or you loaded a document longer than the 14-inch (35.6-cm) maximum.

Solution: Remove the document from the document tray, then reload it and press Start to clear the message. Restart your job.

Note: If the document is jammed, lift the cover and clear the jam. To display document jam-clearing instructions on your PC screen, from the Help index, double-click “Jammed paper.”

•Clear paper jam, then press START, or, Clear paper jam

Problem: Either the paper jammed, or the HP OfficeJet loaded more than one sheet at a time, or you loaded paper longer than the 14-inch (35.6-cm) maximum.

Solution: Remove the paper from the paper tray, open the cover, and clear the paper path. (To display document jam-clearing instructions on your PC screen, from the Help index, double-click “Jammed paper.”) Then reload the paper, and press Start to clear the message and reset the HP OfficeJet.

•Replace scanner cover

Problem: Either you removed the scanner cover from inside the HP OfficeJet and didn’t replace it, or you replaced the scanner cover incorrectly.

Solution: Open the HP OfficeJet’s top cover. Either replace the scanner cover and close the cover, or remove the scanner cover, replace it, then close the cover.

Scanner cover

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