Problem

Possible cause

Solution

My image is

The flash

Change the flash setting to Flash

too bright.

provided too

Off.

 

much light.

 

 

 

 

 

A natural or

Try taking the picture from a

 

artificial

different angle. Avoid pointing

 

source other

the camera directly toward a

 

than the flash

bright light or reflective surface

 

provided too

on a sunny day. If there is light

 

much light.

behind your subject, use the

 

 

Flash On setting. Adjust the EV

 

 

compensation.

 

 

 

 

You were too

Move back from the subject or

 

close to the

set the flash to Flash Off and

 

subject to use

take the picture again.

 

the flash.

 

 

 

 

When I

The camera is

Turn on the camera.

connect the

turned off.

 

camera to my

 

 

The cable is

Make sure that the cable is firmly

computer, the

not connected

connected at both ends.

software says

correctly.

 

it cannot find

 

 

 

The camera is

Connect the camera directly to a

the camera.

connected to

USB port on the computer.

 

 

the computer

 

 

through a USB

 

 

hub and your

 

 

USB hub is not

 

 

compatible

 

 

with the

 

 

camera.

 

 

 

 

6-Troubleshooting and support

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