6 Troubleshootingsupport and

Problems and solutions

Problem

Possible cause

Solution

The camera

The batteries

Use only photo-quality AA

does not turn

are not

lithium, alkaline, or

on.

functioning

NiMH batteries.

 

correctly or are

Ensure the batteries are inserted

 

missing.

correctly.

 

 

 

 

The charge in the batteries can

 

 

be low or completely drained.

 

 

Try installing new or recharged

 

 

batteries.

 

 

 

 

The HP AC

If you want to use battery power,

 

adapter is

disconnect the HP AC adapter

 

connected to

from the camera. If you want to

 

the camera,

use AC power, connect the HP

 

but it is not

AC adapter to a working

 

connected to a

electrical outlet.

 

power outlet.

 

 

 

 

The HP AC

 

Ensure that the HP AC adapter is

adapter is not

 

not damaged or defective and is

functioning

 

plugged into an electrical outlet

correctly.

 

with power.

 

 

 

6-Troubleshooting and support

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