Message

Possible cause

Solution

Printer is out of

Your printer is

If OK is visible on the

paper.

out of paper.

Image Display, load paper

 

 

and then press OK on the

 

 

camera. Otherwise, load

 

 

paper, and then press OK

 

 

or Continue on your

 

 

printer.

 

 

 

Printing canceled

The print job has

Press the OK button on the

 

been canceled.

camera. Complete the

 

 

print request again.

 

 

 

Any error code

The camera is

Call HP Support (see

numbers that

having a

Getting assistance on

appear

problem that HP

page 60).

 

needs to fix

 

 

 

 

Error messages on the computer

Message

Possible cause

Solution

Connection

The camera

Try connecting the camera

between the

might be

directly to the computer,

imaging device

connected to a

or disconnect other

and computer

computer

devices attached to the

failed

through a USB

hub.

 

hub.

 

 

 

 

The software says

The camera is

Connect the camera

it cannot find the

not working

directly to a USB-enabled

connected

correctly.

HP DeskJet or Photosmart

camera

 

printer and print an

 

 

image. This will verify that

 

 

the image, memory, USB

 

 

connection and the USB

 

 

cable are functioning

 

 

correctly or identify the

 

 

failure.

 

 

 

6-Troubleshooting and support

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