Error messages on the computer

Message

Possible cause

Solution

Connection

The camera

Try connecting the camera

between the

might be

directly to the computer,

imaging device

connected to a

or disconnect other

and computer

computer

devices attached to the

failed

through a USB

USB hub.

 

hub.

 

 

 

 

The software

The computer

Make room on the internal

cannot retrieve

needs to write

memory or memory card.

the Share Menu

files to memory

If you are using an SD

information from

during HP Instant

memory card, unlock it by

your camera

Share setup, but

switching the locking tab

 

the memory is

on the card to the

 

either full, or the

unlocked position.

 

memory card is

 

 

locked.

 

 

 

 

Computer cannot

The camera is

Turn on the camera.

find the

turned off.

 

connected

 

 

The camera is

Try connecting the

camera

not working

camera directly to an

 

 

correctly.

HP Photosmart printer or

 

 

an HP printer with front

 

 

panel USB ports, and

 

 

print an image. This will

 

 

verify that the image,

 

 

memory card, USB

 

 

connection, and the USB

 

 

cable are functioning

 

 

correctly, or not.

 

 

 

 

The cable is not

Make sure that the cable is

 

connected

firmly connected to the

 

correctly.

computer and camera.

 

 

 

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hp photosmart 730 series user’s manual