Message

Possible cause

Solution

Unable to

There is no

Make sure the cable is

communicate with

connection

connected between the

printer

between the

camera or camera dock

 

camera and

and the printer. If that does

 

printer.

not work, turn off the

 

 

camera and disconnect it.

 

 

Turn the printer off and

 

 

then on again. Re-connect

 

 

the camera and turn it on.

 

 

 

 

A supported

Make sure the camera is

 

printer is either

connected to a supported

 

turned off or not

printer and that the printer

 

connected to the

is turned on.

 

camera.

 

 

 

 

Photo tray is

The selected

Disengage the printer

engaged

paper size

photo tray, or change the

 

cannot be used

paper size.

 

with the printer

 

 

photo tray.

 

 

 

 

Printer top cover

The printer is

Close the top cover of the

is open

open.

printer.

 

 

 

Incorrect or

The printer

Install a new printer

missing print

cartridge is the

cartridge, turn the printer

cartridge

incorrect model

off, then turn it back on.

 

or is missing.

 

 

 

 

Printer has a

There is a paper

Turn off the printer. Clear

paper jam

jam or the

the paper jam, and then

or

printer carriage

turn on the printer.

The print carriage

has stalled.

 

has stalled

 

 

 

 

 

Chapter 7: Troubleshooting and support

79

Page 79
Image 79
HP 850 manual Unable to, Photo tray is, Engaged, Is open, Incorrect or, Missing print, Cartridge, Printer has a, Paper jam