5Getting Help When Things Go Wrong

HP Customer Care by Phone

Within 90 days from the time of your purchase, telephone support is provided to you free of charge. However, if you are calling long distance, the long-distance charges apply. Before placing a call for help, please make sure that:

•You have checked your User’s Guide and the DeskJet Toolbox and Help files, or HP Customer Care online for installation troubleshooting tips.

•You are seated in front of your computer with your printer nearby.

•You have the following information available:

–Your printer’s serial number (the label is on the printer’s bottom).

_________________________

–Your printer’s model number (the label is on the front of the printer).

_________________________

–The model of the computer.

_________________________

–The version of the printer driver and software program (if applicable).

_________________________

A Note About Letters

If you need help from a technical support person, we recommend that you call us while you’re in front of your computer and printer, rather than writing a letter to us. That way we can help you with your questions immediately!

Africa/Middle East

41 22/780 41 11

Argentina

541781-4061/69

Australia

61 3 92728000

Austria

43 (0)660 6386

Belgium (Dutch)

32 (0)2 62688 06

Belgium (French)

32 (0)2 6268807

Brazil

55 11 709-1444

Canada

(905) 206-4663

China

86 10 6505 3888-5959

Czech Republic

42 (2) 471 7321

Denmark

45 (0)39 294099

Finland

385 (0)203 47288

France

33 (0) 143623434

Germany

49 (0) 180 532 6222

Greece

30 1 689 64 11

Hong Kong

(800) 96 7729

Hungary

36 (1) 252 4505

India

91 11 682 60 35

Indonesia

6221 350 3408

Ireland

353 (0) 1662 5525

Israel

972-9-9524848

Italy

39 (0)2 264 10350

Japan, Tokyo

81 3 3335-8333

Japan, Osaka

81 6 838 1155

Korea

82 2 3270 0700

Malaysia

03 2952566

Mexico D.F.

326 46 00

Mexico, Guadalajara

669 95 00

Mexico, Monterrey

378 42 40

Middle East/Africa

41 22/780 41 11

Netherlands

31 (0)20 606 8751

New Zealand

(09) 356-6640

Norway

47 (0)22 116299

Philippines

65 272 5300

Poland

48 22 37 50 65

Portugal

351 (0) 144 17 199

Russia

7095 923 50 01

Singapore

65 272 5300

Spain

34 (9) 02321 123

Sweden

46 (0)8 6192170

Switzerland

41 (0)84 8801111

Taiwan

886 2-2717-0055

Thailand

(66-2) 661 4011

Turkey

90 1 224 59 25

United Kingdom

44 (0) 171 512 5202

U. S.

(208) 344-4131

Venezuela

58 2 239 5664

71