5Getting Help When Things Go Wrong

After Ninety Days

You can still get help from HP for a fee. Prices are subject to change without notice. (Online help is still available for free!)

•For quick questions in the United States only, call (900) 555-1500. The fee is $2.50 per minute and begin when you connect with a support technician.

•For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

•If during your phone call, it is determined that your printer requires repair, and you are within your printer’s hardware warranty period, the support fee will be reversed. However, if you are calling long distance, the long-distance charges apply.

Extended Warranty

Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

•Consult your reseller to get extended coverage.

•If your reseller does not offer service contracts, please call Hewlett-Packard directly and ask about our service agreement offering. In the U.S. call

(800)446-0522; in Canada call

(800)268-1221. For service agreements outside the U.S. and Canada, contact your local HP Sales Office.

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