Troubleshooting
Contacting Compaq
If the troubleshooting suggestions earlier in this chapter have not helped you solve the problem, you may need to contact Compaq.
■If the notebook is connected to the Internet, visit the Compaq Web site.
❏For home, home office, and small business support, type the following in your Web browser address field:
http://www.compaq.com/consumersupport
This area of the Compaq Web site is available in English worldwide. Other languages are offered in some regions.
❏For commercial business support in English only, visit:
http://www.compaq.com/support
■If the notebook is not connected to the Internet, refer to the Worldwide Telephone Numbers booklet, included with the notebook, to contact a support technician or a Compaq authorized dealer, reseller, or service provider.
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have the following items available when you call:
■The notebook.
■Serial number and model description, which are provided on the serial number label on the underside of the notebook.
■Purchase date on the invoice.
■Conditions under which the problem occurred.
■Error messages that have been displayed.
■Operating system version number and registration number.
Getting Started |
