HP 907EA manual Taking the Notebook to a Service Provider

Troubleshooting

To display the operating system version number and registration number:

❏In Windows XP Home or Windows XP Professional, select Start > Control Panel > Performance and Maintenance > System > General tab.

■Brand and model of an optional printer.

■Reports from any tests you have run in Compaq Diagnostics. For information about using Compaq Diagnostics to report configuration or diagnostic information, see the Software Guide, Chapter 4, “Setup Utilities and Diagnostics,” on the Documentation Library CD.

Taking the Notebook to a Service Provider

In addition to providing the items listed in the preceding section, “Preparing to Call Technical Support,” be sure to:

■Delete all passwords or

■Disclose all passwords to the service provider.

For information about using passwords, see the Software Guide, Chapter 2, “Security Management,” on the Documentation Library CD.

3–8 Getting Started