Message

Possible cause

Solution

Unable to

There is no

z Check that the printer is

communicate with

connection

turned on.

printer

between the

z Make sure the cable is

 

camera and

connected between the

 

printer.

printer and the camera

 

 

or the optional HP 8881

 

 

camera dock. If that does

 

 

not work, turn off the

 

 

camera and disconnect

 

 

it. Turn the printer off

 

 

and then on again. Re-

 

 

connect the camera and

 

 

turn it on.

 

 

 

Unsupported

The printer is an

Connect the camera to a

printer

unsupported

supported printer, such as

 

device.

an HP Photosmart printer

 

 

or another HP printer with

 

 

a front panel USB port. Or

 

 

connect the camera to a

 

 

computer and print from

 

 

there instead.

 

 

 

Photo tray is

The selected

Disengage the printer

engaged

paper size

photo tray, or change the

 

cannot be used

paper size.

 

with the printer

 

 

photo tray.

 

 

 

 

Printer top cover

The printer is

Close the top cover of the

is open

open.

printer.

 

 

 

Incorrect or

The printer

Install a new printer

missing print

cartridge is the

cartridge, turn the printer

cartridge

incorrect model

off, then turn it back on.

 

or is missing.

 

 

 

 

Chapter 7: Troubleshooting and Support

109