Chapter 7:

Troubleshooting and

Support

This chapter contains information on the following topics:

zResetting the camera.

zPossible problems, causes, and solutions.

zError messages on the camera.

zError messages on the computer.

zSelf-diagnostic tests on the camera.

zHow to get assistance from HP.

Resetting the Camera

If your camera does not respond when you press any buttons, you can try resetting the camera in the following way:

1Open the battery door on the bottom of the camera and remove all four batteries.

2Leave the batteries out of the camera for at least 10 minutes.

3Reinsert the batteries and close the battery door.

4Turn the camera back on. You will probably be prompted to set the date and time again.

Chapter 7: Troubleshooting and Support

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