Using the Onscreen Help and Support Center

Information about your PC is in the onscreen Help and Support Center (select models only). Here you can find links to driver updates, access to technical support options, and information about commonly asked questions.

To open the Help and Support Center:

•Press the Help button (select models only) on your keyboard.

Or

•Click Start on the taskbar, and choose Help and Support.

Using Instant Support

When you need assistance to solve a PC-related problem, use HP Instant Support (select models only). With HP Instant Support, you can run tests or submit a problem for help over the Internet. When you submit a problem, you communicate over the Internet with a Support analyst who works with you on solving the problem.

To start HP Instant Support:

1Click Start on the taskbar.

2Click Help and Support.

3Click Connect to Customer Support.

4Click Start a New Request.

5Follow the onscreen instructions to run a test or submit a problem. (Your PC must be connected to the Internet to submit a request.)

Using Updates from HP

Updates from HP (select models only) is an Internet-based service provided by HP to bring you important information for your PC:

•Product notices

•System updates

•Tips

•Special offers for your PC

Messages arrive while you’re connected to the Internet and may display an alert or a notice on your desktop. View messages as they arrive, or read them later.

Most Support updates delivered by Updates from HP messages are also available to you through the Support Web site under the information for your PC model.

96Getting Started Guide