4Select HP Media Drive, and then click OK. The name of the drive may be different if you renamed it, or it may appear as Generic Volume followed by the assigned drive letter.

A Safe to Remove Hardware message appears in the system tray, letting you know that the device is safe to disconnect.

5Click Stop to make sure the HP Media Drive is not active, and then click Close.

6Disconnect the drive from the computer.

Troubleshooting the HP Media Drive

Microsoft updates

Make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your system before you try to troubleshoot a drive problem. These service packs are issued to fix bugs, add drivers, and enhance the security features of your system. See http://support.microsoft.com for details about how to install service packs and Windows updates in your system. Contact Microsoft Customer Service for information about obtaining these system enhancements if you do not have Internet access.

Drive does not appear on my computer

Try the following solutions in the order listed:

1Check to see if the drive is on. The power LED on the front of the drive should be lit.

2Check that the USB cable is securely and properly connected to the drive and the USB connector on the computer.

3While the computer is turned on, unplug the USB cable. Wait 10 seconds, and then reconnect the USB cable.

4See if the computer is recognizing the USB port you are using by checking in the Device Manager window. See the documentation that came with your computer for more information.

Data transfer rate seems slow with my USB 2.0 adapter card

Your HP Media Drive operates as fast as the host adapter card allows (up to the maximum burst rate of 480MB/sec.). If you are having performance issues, make sure that the USB 2.0 card drivers are the most current available and are installed properly.

HP Media Drive software has stopped working

Reinstall the software. Refer to the software and drivers installation instructions that came with your HP Media Drive.

Write Cache Enable does not stay enabled

For protection of your data, Write Cache Enable is turned off with the HP Pocket Media Drive. For more information, go to:

http://www.hp.com/support

Using the HP Personal Media Drive and HP Pocket Media Drive 101