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HP Photosmart A320 Cause:, Solution:, "Printing cancelled" or "Unable to communicate with printer

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Chapter 6

"Printing cancelled" or "Unable to communicate with printer."

Cause: The printer may have lost power or been turned off, or the USB cable connecting the printer to a PictBridge device or to a computer may have come loose.

Solution: Make sure that the printer is turned on and that the camera USB cable is firmly connected to the PictBridge port on the top of the printer. You might need to resend your print job.

34 Troubleshooting

Contents

Page Page Contents HP support Install the software Indicator lights Index 1 Welcome Find more information Printer parts Figure 1-1Front view (closed) PictBridge port Output tray (closed) Figure 1-2Front view (open) Handle Input tray USB cable holder Input tray extension Paper-width guide Optional accessories Figure 1-6HP Bluetooth wireless printer adapter Page 2 Paper basics Choose and load paper Use HP Advanced Photo Paper Load your paper To load paper 3 Print basics Print from a PictBridge-certifiedcamera Improve the quality of your photos 4Print from Bluetooth devices or your computer Print from a Bluetooth device Make the Bluetooth connection Print Print from a computer Transfer photos from your camera to a computer About HP Photosmart Essential, HP Photosmart Mac, and HP Photosmart Share 5 Maintain and transport the printer Replace the print cartridge Figure 5-1Remove the pink tape Figure 5-2Do not touch here To insert the cartridge Page Remove ink from your skin and clothing Clean and maintain the printer Clean the outside of the printer Automatically clean the print cartridge Print a test page Manually clean the print cartridge contacts Align the print cartridge Update the HP Photosmart printer driver software Store the printer and print cartridge Store the printer Store the print cartridge Maintain the quality of photo paper Transport the printer To transport the HP Photosmart A320 series Figure 5-3Extend the handle Page 6 Troubleshooting Printer hardware problems Printing problems The image printed at an angle or is off-center My photo did not print The paper jammed while printing A blank page came out of the printer The printer ejects the paper when preparing to print My photo printed on top of the tabbed end of the paper Bluetooth printing problems PictBridge camera error messages "Hardware error" or "Fatal error." Cause: A serious error has occurred "Paper-relatederror," "Printer is out of paper," or "Printer has a paper jam "Printing cancelled" or "Unable to communicate with printer Cause: 7 Specifications System requirements Printer specifications Power Supply Model Number Print Cartridge HP 110 Tri-colorInkjet print cartridge USB 2.0 High-speed Page 8HP support Check the HP support Web site first HP support by phone Phone support period Placing a call After the phone support period Warranty Additional warranty options Regulatory model identification number VCVRA-0707 Environmental statements A Install the software Page B Indicator lights Page Page Page Index