Troubleshooting and support | HP B5A04UAR#ABA manual

13 Troubleshooting and support

●Troubleshooting

●Contacting customer support

80 Chapter 13 Troubleshooting and support

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HP B5A04UAR#ABA manual Troubleshooting and support

Contents

User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Enjoying entertainment features Locating your security software Using passwords Vii Using Setup Utility Bios and System Diagnostics Input power Operating environment Page Starting right Best practices Fun things to do Resource Contents More HP resources Getting to know your computer Finding your hardware and software informationRight side See Using HP 3D DriveGuard select models only Left side Computer speakers are disabled Display Communication and Chat CyberLink YouCam Top TouchPad Lights Buttons and speakers Keys Fn key Bottom Labels Connecting to a network Using the wireless button Connecting to a wireless networkUsing the wireless controls Using HP Connection Manager Using a Wlan Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Using Bluetooth wireless devices select models only Connecting to a Wlan Connecting to a wired network Connecting to a local area network LAN Enjoying entertainment features Multimedia Features Enjoying entertainment features Using the webcam Using audio Using video Connecting a VGA monitor or projector Connecting an Hdmi TV or monitor Configuring audio settings with Hdmi TV Managing your photo, audio, and video files Using the keyboard and pointing devices Using the keyboard Using ALT GR key combinationsUsing the action keys Using the hot keys Function Hot key Description Using the keypad Using the integrated numeric keypad Using the TouchPad Turning the TouchPad off or on Navigating Selecting Using TouchPad gestures Scrolling Pinching/Zooming Rotating Managing power Using Sleep or Hibernation Initiating and exiting SleepInitiating and exiting Hibernation Setting password protection on wakeup Using the power meter Selecting a power plan Running on battery power Removing a user-replaceable batteryFinding battery information Conserving battery power Identifying low battery levelsStoring a user-replaceable battery Disposing of a user-replaceable battery Replacing a user-replaceable battery Running on external power HP CoolSense Shutting down the computer Using a USB device Connecting a USB deviceManaging and sharing information Connecting a powered USB device Removing a USB device Inserting and removing a digital storage card Using optical drives Inserting an optical disc Removing an optical disc Sharing drives on the network Maintaining your computer Improving performanceHandling drives Replacing a hard drive Page Using HP 3D DriveGuard select models only Using Disk DefragmenterUsing Disk Cleanup Adding or replacing memory modules Page Page Page Updating programs and drivers Cleaning your computer Cleaning the display, sides, and coverCleaning the TouchPad and keyboard Traveling with or shipping your computer Securing your computer and information Locating your security software Using passwords Setting Windows passwords Using Internet security software Setting Setup Utility Bios passwords Using firewall software Installing software updatesUsing antivirus software Installing Windows security updates Securing your wireless network Using an optional security cable lockBacking up your software applications and information Using Setup Utility Bios and System Diagnostics Starting Setup Utility BiosUpdating the Bios Determining the Bios version Downloading a Bios update Using System Diagnostics Creating recovery media to recover the original system Backing up, restoring, and recoveringCreating backups What you need to know Creating system restore points Creating a system restore point Tips for a successful backup Backing up system and personal information Creating a backup using Windows Backup and Restore Recovering the original system using HP Recovery Manager Restore and recoveryRestoring to a previous system restore point Restoring specific files using Windows Backup and Restore Recovering using HP Recovery partition select models only Recovering using the recovery media Changing the computer boot order Specifications Input power Operating environment Troubleshooting and support Troubleshooting Disc drive problemsWireless connection problems Cannot connect to a Wlan Cannot connect to a preferred networkCurrent network security codes are unavailable Cannot connect to the wireless router Wlan connection is very weak Audio problems Power management problemsNetwork status icon is not displayed Resolving a low battery level Troubleshooting an AC adapter Contacting customer support Electrostatic Discharge Bios Index Wlan