HP Book vt6200 manual To receive repair service

Note

Note

HP Support and Service

Getting Assistance for Your Computer

For best service, make sure you have as much of the following available when you call:

∙Your computer’s model and serial number.

∙Your computer’s operating system.

∙Any messages displayed when the problem occurred.

∙Were there any changes to the computer, software, related hardware, or accessories before this occurred? Can the problem be re-created?

To receive repair service

If the HP notebook product is not normally sold by HP in the country of use, it must be returned for service to a country in which it is sold and supported.

HP Pavilion notebooks have regional support and service in selected countries. Currently, HP Pavilion notebook PCs are supported only in the country in which they are purchased and marketed. If you are outside the country of purchase, you must cover the cost of shipping your notebook to the appropriate HP authorized repair site.

If you are uncertain about the support available for your notebook, please contact HP Customer Care—see “To contact HP for support or service” on page 158.

If your computer is under warranty. To receive warranty repair service, contact an HP- authorized reseller, or contact the HP Customer Care Center—see “To contact HP for support or service” on page 158. The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original purchase date, and will provide you with repair processes. Warranty service may include the cost of shipping, handling, duties, taxes, freight, or fees to or from the service location.

If your computer is no longer under warranty. Contact an HP-authorized reseller or the HP Customer Care Center (see “To contact HP for support or service” on page 158). The support provider will let you know about repair charges and processes.

You are financially responsible for any repairs to your notebook that are not covered by the HP warranty—see the warranty statement on the next page. This includes any repairs required if you damage your notebook—for example, by spilling liquid onto it, dropping it, or breaking the display.

In addition, most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation.

Corporate Evaluator’s Guide 161