Chapter 4

Troubleshooting and support

Solution: Turn off the HP All-in-One, the computer, and the router. Wait a few seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.

Cause: The HP All-in-One and computer are not connected to the same network.

Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find the IP address, print a network configuration page.

The Printer not Found screen appears during installation

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Cause: You do not have an active network connection.

Solution: Make sure you have an active network connection.

To make sure your network connection is active

1.If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-in-One off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again.

2.Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure.

3.Make sure the HP All-in-One is connected to the network with a CAT-5 Ethernet cable.

Cause: Cables are not connected properly.

Solution: Check the following cables to ensure they are connected properly:

•Cables between the HP All-in-One and the hub or router

•Cables between the hub or router and your computer

•Cables to and from your modem or HP All-in-One Internet connection (if applicable)

Cause: A firewall, anti-virus, or anti-spyware application is preventing the HP All-in-One from accessing your computer.

Solution: Uninstall the HP All-in-One software, and then restart your computer. Temporarily disable anti-virus or anti-spyware applications, and then reinstall the HP All-in-One software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages.

If the screen still appears, try uninstalling the HP All-in-One software, restarting your computer, and temporarily disabling your firewall before reinstalling the HP All-in-One software. You can re-enable your firewall application after installation is complete. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages.

For more information, see the documentation provided with the firewall software.

Cause: A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing your computer.

Solution: Try temporarily disabling the VPN before proceeding with the installation.

NOTE: The HP All-in-One functionality will be limited during VPN sessions.

Clear paper jams

If the HP All-in-One has a paper jam, check the Two-sided printing accessory.

26 Troubleshooting and support

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HP C6280, C6250 manual Clear paper jams, Printer not Found screen appears during installation
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C6250, C6280 specifications

The HP C6280 and C6250 are versatile all-in-one printers designed to meet the demands of home and small office environments. Both models are part of HP's Photosmart series, which emphasizes high-quality photo printing along with standard document tasks.

The HP C6280 features a sleek design with an intuitive control panel, making it user-friendly for individuals of all skill levels. It integrates printing, scanning, copying, and faxing capabilities, streamlining tasks and saving valuable space. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the C6280 excels in delivering stunning photo quality, making it ideal for photo enthusiasts who want to print their favorite memories.

The C6250, while slightly more compact, shares many of the same features as its sibling. Both models support wireless connectivity, allowing users to print from anywhere in the house, as well as support for mobile printing technologies like Apple AirPrint and HP’s own ePrint service. This ensures that documents and images can be sent directly from smartphones and tablets.

In terms of paper handling, the HP C6280 and C6250 come equipped with a versatile input tray that can hold a variety of paper sizes and types, including photo paper, plain paper, and envelopes. Both printers also feature automatic duplex printing, which allows users to print on both sides of the paper, helping to reduce overall paper usage.

The print speed is respectable, with the C6280 achieving up to 32 pages per minute for black documents and about 31 pages per minute for color prints. The C6250 operates at similar speeds, making both models efficient for everyday printing tasks.

Another key aspect of these printers is their use of separate ink cartridges, which not only enhances print quality but also allows users to replace only the colors that are depleted, leading to cost savings. The HP Vivera Inks used in these printers significantly improve color accuracy and longevity, ensuring that printed photos resist fading over time.

In summary, the HP C6280 and C6250 are feature-rich all-in-one printers that cater to various printing needs. With their impressive photo printing capabilities, intuitive operation, and efficient design, they stand out as reliable choices for users seeking to balance quality and functionality in a compact package. Whether for personal use or small office tasks, these printers deliver consistent performance and stunning results.
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