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HP C6250, C6280 Support process, and Troubleshooting support, If you have a problem, follow these steps:

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and Troubleshooting support

Chapter 4

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable HP All-in-One and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language. For a list of support phone numbers, see the inside back cover of this guide.

28 Troubleshooting and support

Contents

Page Page Contents 1 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel features Find more information •Setup Guide •Onscreen Help HP All-in-Oneoverview 2 Network setup Wired network setup What you need for a wired network Connect the HP All-in-Oneto the network Install the software for a network connection Connect to additional computers on a network Change the HP All-in-Onefrom a USB connection to a network connection Manage your network settings Change basic network settings from the control panel Change advanced network settings from the control panel settings IP Settings Manual •IP Address •Subnet Mask •Default Gateway 3 Use the HP All-in-Onefeatures Load originals and load paper Load an original on the glass Load full-sizepaper To load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Avoid paper jams View and select photos Scan an image Scan an original to a computer Scan an original to a memory card Make a copy Replace the ink cartridges Shop for HP Supplies Start To replace the ink cartridges Page Clean the HP All-in-One Clean the glass Clean the lid backing Page 4 Troubleshooting and support Uninstall and reinstall the software Hardware setup troubleshooting Solution Solution: Contact HP The HP All-in-Onedoes not print Network troubleshooting Clear paper jams Information on ink cartridges and the print head Support process 5 Technical information System requirements Product specifications Ink cartridge yield Regulatory notices Warranty