Chapter 4

Troubleshooting and support

Solution: Check the following cables to ensure they are connected properly.

•Cables between the HP All-in-One and the hub or router

•Cables between the hub or router and your computer

•Cables to and from your modem or HP All-in-One Internet connection (if applicable)

Cause: Your computer's Local Area Network card (LAN card) is not set up properly.

Solution: Make sure that your LAN card is set up properly.

To check your LAN card (Windows 2000 and XP)

1.Right-click My Computer.

2.In the System Properties dialog box, click the Hardware tab.

3.Click Device Manager.

4.Make sure your card shows up under Network Adapters.

5.Refer to the documentation that came with your card.

To check your LAN card (Windows Vista)

1.On the Windows taskbar, click Start, Computer, and then click Properties.

2.Click Device Manager.

3.Make sure your card shows up under Network Adapters.

4.Refer to the documentation that came with your card.

Cause: You do not have an active network connection.

Solution: Check to see if you have an active network connection.

To see if you have an active network connection

▲Check the two Ethernet indicator lights on the top and bottom of the RJ-45 Ethernet jack on the back of the HP All-in-One. The lights indicate the following:

a. Top light: If this light is a solid green, the device is properly connected to the network, and communications have been established. If the top light is off, there is no network connection.

b. Bottom light: This yellow light flashes when data is being sent or received by the device over the network.

To establish an active network connection

1.Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure.

2.If the connections are secure, press the On button on the control panel to turn the HP All- in-One off. Then turn off the power on your router or hub. Turn on the router or hub first, and then press the On button to turn the HP All-in-One on.

Cause: You were able to connect the HP All-in-One to the network previously, but now it will not connect.

Solution: Turn off the HP All-in-One, the computer, and the router. Wait 30 seconds. Turn on the router first, and then turn on the HP All-in-One and the computer.

Cause: The HP All-in-One and computer are not connected to the same network.

Solution: Try accessing the Embedded Web Server on the HP All-in-One. To find the IP address, print a network configuration page.

The Printer not Found screen appears during installation

Cause: The HP All-in-One is not turned on.

Solution: Turn on the HP All-in-One.

Cause: You do not have an active network connection.

32 Troubleshooting and support

Page 33 Page 35
Page 34
Image 34
HP C8100 manual Printer not Found screen appears during installation
Page 33 Page 35

C8100 specifications

The HP C8100, also known as the HP LaserJet Enterprise MFP M630 series, and the L2526A are multifunction printer solutions that cater specifically to the needs of businesses and enterprises. These devices are engineered to enhance productivity, streamline workflows, and provide high-quality outputs.

One of the standout features of the HP C8100 is its impressive printing speed. The printer can deliver up to 50 pages per minute, making it an ideal choice for environments that require high-volume printing. This efficiency is complemented by its first-page-out time, which can be as short as 5.6 seconds, ensuring that users do not experience long wait times for their documents.

The HP C8100 incorporates advanced technology that focuses on energy efficiency. With HP’s Auto-On/Auto-Off technology, the printer intelligently manages its power consumption based on usage patterns, thus lowering operational costs while being environmentally friendly. The HP JetIntelligence technology further enhances the printer's performance by optimizing cartridge performance and improving print quality.

Security is a crucial aspect of modern printing solutions, and the HP C8100 is equipped with robust security features. It includes secure boot, firmware integrity checking, and secure erase, which protect sensitive data and guard against unauthorized access. These security measures are essential for organizations handling confidential information.

In terms of connectivity, the HP C8100 supports a variety of options, including USB, Ethernet, and Wi-Fi, allowing users to print from multiple devices with ease. Mobile printing capabilities are also supported, enabling seamless printing from smartphones and tablets through apps like HP Smart and Google Cloud Print.

User-friendliness is another hallmark of the HP C8100 series. The printer features a large, intuitive touchscreen interface that simplifies navigation and management of printer settings. Moreover, its duplex printing capability helps to save paper and reduce waste, making it a sustainable choice.

The L2526A toner cartridge, which works with the HP C8100, is designed to provide high-quality prints with sharp text and vibrant images. It achieves a high page yield, thus reducing the frequency of replacements and contributing to lower overall printing costs.

Overall, the HP C8100 and L2526A are designed for performance, reliability, and security, making them excellent choices for businesses seeking efficient and high-quality printing solutions. With features tailored to meet the demands of modern workplaces, they stand out as leading devices in the multifunction printer market.
Top Page Image Contents