POST Error Messages

Numeric Codes and Text Messages (Continued)

Code/Message

Probable Cause

Recommended Action

 

 

 

163-Time & Date

Invalid time or date in

Reset the date and time under Control

Not Set

configuration memory.

Panel (Computer Setup can also be

 

RTC (real-time clock)

used). If the problem persists, replace the

 

battery may need to

RTC battery. See the Hardware Reference

 

be replaced.

Guide on the Documentation CD for

 

 

instructions on installing a new battery, or

 

 

contact an authorized dealer or reseller

 

 

for RTC battery replacement.

 

 

 

 

CMOS jumper may not

Check for proper placement of the CMOS

 

be properly installed.

jumper if applicable.

 

 

 

164-Memory Size

Memory amount has

Press the F1 key to save the memory

Error

changed since the last

changes.

 

boot (memory added or

 

 

 

removed).

 

 

 

 

 

 

 

Memory configuration

1.

Run Computer Setup or Windows

 

incorrect.

 

utilities.

 

 

2.

Make sure the memory module(s) are

 

 

 

installed properly.

 

 

3.

If third-party memory has been

 

 

 

added, test using HP-only memory.

 

 

4.

Verify proper memory module type.

 

 

 

 

201-Memory Error

RAM failure.

1.

Run Computer Setup or Windows

 

 

 

utilities.

 

 

2.

Ensure memory modules are correctly

 

 

 

installed.

 

 

3.

Verify proper memory module type.

 

 

4.

Remove and replace the memory

 

 

 

module(s) one at a time to isolate the

 

 

 

faulty module.

 

 

5.

Replace faulty memory module(s).

 

 

6.

If the error persists after replacing

 

 

 

memory modules, replace the system

 

 

 

board.

 

 

 

 

A–4

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Troubleshooting Guide