POST Error Messages

Numeric Codes and Text Messages (Continued)

Code/Message

Probable Cause

Recommended Action

 

 

 

1801-Microcode

Processor is not

1. Upgrade BIOS to proper version.

Patch Error

supported by

2. Change the processor.

 

ROM BIOS.

 

 

 

 

 

1998-Master Boot

The previously saved

Run Computer Setup and save the MBR of

Record has

copy of the MBR has

the current bootable disk.

been Lost

been corrupted.

 

 

 

 

1999-Master Boot

The current MBR does not

Use extreme caution. The MBR may have

Record has

match the previously

been updated due to normal disk

Changed

saved copy of the MBR.

maintenance activities (disk manager,

 

 

fdisk, or format).

 

 

ÄReplacing the previously saved MBR

 

 

in such situations can cause data

 

 

loss.

 

 

If you are certain the MBR change is

 

 

unintentional and undesired (e.g. due to a

 

 

virus), then run Computer Setup and

 

 

restore the previously saved MBR copy.

 

 

Otherwise, run Computer Setup and either

 

 

disable MBR security or save the MBR of

 

 

the current bootable disk.

 

 

 

2000-Master Boot

The current bootable

Run Computer Setup and either disable

Record Hard Drive

hard drive is not the

MBR security or save the MBR of the

has Changed

same as the one that was

current bootable disk.

 

present when MBR

 

 

Security was enabled.

 

 

 

 

Invalid Electronic

Electronic serial number

1. Run Computer Setup. If Setup already

Serial Number

has become corrupted.

has data in the field or will not allow

 

 

the serial number to be entered,

 

 

download from www.hp.com and run

 

 

SP5572.EXE (SNZERO.EXE).

 

 

2. Run Computer Setup and try to enter

 

 

serial number under Security, System

 

 

ID, then save changes.

 

 

 

A–12

www.hp.com

Troubleshooting Guide