HP DS73TP manual Returns to the Factory, Technical Support

11 RETURNS TO THE FACTORY

If you find it necessary to return any component of the DS-Seriesunit to the factory for warranty work or factory-set changes, follow the procedure listed under Section 12 for repackaging. Before you ship your unit, please call BayTech to get a Return Authorization number. BayTech cannot accept warranty or no-charge returns without this number. Ship your unit to the address listed in Section 13, - Technical Support .

12 REPACKAGING FOR SHIPPING

If you need to repack your unit for shipping, please choose a heavy cardboard box for packing. Surround your unit with sufficient insulation (a minimum of 2-inches) to withstand the rigors of transport. Be sure to seal the box securely with strapping or packing tape. Masking tape or cellophane tape is not recommended. Please put the Return Authorization number on the outside of the cardboard box.

13 TECHNICAL SUPPORT

In the event that you have problems with the unit, BayTech has a staff of applications engineers on duty to assist you from 7 AM to 6 PM (CST or CDT), Monday through Friday. Contact our Web Site

at the address given below. When you call BayTech Tech Support , please have the following information available to help the applications engineers answer your questions more efficiently:

1.Identify which modules you are using and have the serial number handy (located on the back of the unit).

2.Identify what peripheral device and peripheral devices you have connected to the unit.

3.Provide a general description of the application you are using.

4.Identify what cables/adapters you are using, the lengths of the cable and who sold you the cables/adapters.

5.Identify any special options you may have ordered.

6.If possible, have a print-out of the unit's configuration status ready when you call.

Always call BayTech before dismantling your equipment or before returning the unit to BayTech for repair.

Bay Technical Associates, Inc.

PO Box 387, 200 N. Second Street

Bay St. Louis, MS 39520 USA

Phone: 228-467-8231 or 800-523-2702

Web Site: www.baytechdcd.com

Fax: 228-467-4551

14 FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFACE STATEMENT

NOTE: This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with this manual may cause interference to radio communications. The equipment has been type tested and found to comply within the limits for a Class A digital device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user, at his own expense, will be required to take whatever measures may be required to correct the interference.

The user may not, under any circumstances, other than specified in the manual, under installation and maintenance sections, attempt any service, adjustments, or repairs on this unit. It must be returned to the factory or authorized service agency for all such work.

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