A DVD or BD movie is not visible on an external display
1.If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.
2.Configure the monitor settings to make the external display primary:
a.
b.Specify a primary display and a secondary display.
NOTE: When using both displays, the movie image will not appear on any display designated as the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and Support.
The process of burning a CD or DVD does not begin, or it stops before completion
●Be sure that all other programs are closed.
●Turn off Sleep mode and Hibernation.
●Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types.
●Be sure that the disc is inserted properly.
●Select a slower write speed and try again.
●If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.
●Reinstall the
A DVD or BD playing in Windows Media Player produces no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available from the HP Web site at http://www.hp.com.
A device driver must be reinstalled
1.Remove any discs from the optical drive.
2.Select Start > Control Panel > System and Security. Then in the System area, click Device Manager.
3.In the Device Manager window, click the arrow next to the type of driver you want to uninstall and reinstall (for example, DVD/CD ROMs, Modems, and so on).
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