Troubleshooting Without Diagnostics

Solving Internet Access Problems (Continued)

Problem

Cause

Solution

Internet takes too long to download Web sites.

Modem is not set up

Verify that the correct modem speed

properly.

and COM port are selected.

 

For Windows XP

 

1.

Select Start > Control

 

 

Panel.

 

2.

Double-click System.

 

3.

Click the Hardware tab.

 

4.

In the Device Manager area,

 

 

click the Device Manager

 

 

button.

 

5.

Double-click Ports (COM &

 

 

LPT).

 

6.

Right-click the COM port your

 

 

modem uses, then click

 

 

Properties.

 

7.

Under Device status, verify

 

 

that the modem is working

 

 

properly.

 

8.

Under Device usage, verify

 

 

the modem is enabled.

9.If there are further problems, click the Troubleshoot button and follow the on-screen instructions.

 

Service Reference Guide

431672-001

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