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| Troubleshooting Without Diagnostics | |
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| Solving |
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| Problem | Cause | Solution |
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| Recording audio CDs is | Wrong or poor quality | 1. | Try using a slower recording | |
| difficult or impossible. | media type. |
| speed. | |
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| 2. | Verify that you are using the | |
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| correct media for the drive. | |
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| 3. | Try a different brand of media. | |
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| Quality varies widely between | |
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Solving DiskOnKey Problems
Problem | Cause | Solution |
Drive Key is not seen as a drive letter in Windows XP.
The drive letter after the last physical drive is not available.
Change the default drive letter for the Drive Key in Windows XP.
The computer boots to DOS Drive Key is bootable. | Install the Drive Key after the |
after making a bootable | operating system boots. |
Drive Key. |
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Solving Internet Access Problems
Problem | Cause | Solution |
Unable to connect to the Internet.
Internet Service Provider (ISP) account is not set up properly.
Verify Internet settings or contact the ISP for assistance.
Modem is not set up properly.
Reconnect the modem. Verify the connections are correct using the quick setup documentation.
Web browser is not set up properly.
Verify that the Web browser is installed and set up to work with your ISP.
| Cable/ DSL modem is | Plug in cable/DSL modem. You |
| not plugged in. | should see a “power” LED light on |
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| the front of the cable/DSL modem. |
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| Service Reference Guide |