Troubleshooting Without Diagnostics
Solving Printer ProblemsSolving Printer Problems
Problem | Cause | Solution | |
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Printer will not print. | Printer is not turned on | Turn the printer on and make sure it | |
| and online. | is online. | |
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| The correct printer | 1. | Install the correct printer driver |
| driver for the |
| for the application. |
| application are not | 2. | Try printing using the MS- |
| installed. | ||
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| DOS command: | |
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| DIR C:\ > [printer port] |
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| where [printer port] is the |
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| address of the printer being |
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| used. If the printer works, reload |
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| the printer driver. |
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| If you are on a network, | Make the proper network | |
| you may not have made | connections to the printer. | |
| the connection to the |
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| printer. |
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| Printer may have failed. | Run printer | |
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Printer will not turn on. | The cables may not be | Reconnect all cables. | |
| connected properly. |
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Printer prints garbled | The correct printer | Install the correct printer driver for | |
information. | driver is not installed. | the application. | |
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| The cables may not be | Reconnect all cables. | |
| connected properly. |
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| Printer memory may be | Reset the printer by turning it off for | |
| overloaded. | one minute, then turn it back on. | |
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Printer is offline. | The printer may be out | 1. | Check the paper tray and refill it |
| of paper. |
| if it is empty. |
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| 2. | Select online. |
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| Service Reference Guide |