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| Troubleshooting Without Diagnostics | |
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| Solving Network Problems (Continued) |
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| Problem | Cause | Solution |
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| Diagnostics passes, but | The network controller | Select the Network icon in the |
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| the computer does not | is not configured for this | Control Panel and configure the | |
| communicate with the | computer. | network controller. | |
| network. (continued) |
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Network controller stopped working when an expansion board was added to the computer.
Network controller interrupt is shared with an expansion board.
Under the Computer Setup Advanced menu, change the resource settings for the board.
The network controller | Verify that the drivers were not |
requires drivers. | accidentally deleted when the |
| drivers for a new expansion board |
| were installed. |
The expansion board installed is a network card (NIC) and conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the resource settings for the board.
Network controller stops | The files containing the | Reinstall the network drivers, using |
working without apparent | network drivers are | the Restore Plus! CD. |
cause. | corrupted. |
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The cable is not securely connected.
Ensure that both ends of the cable are securely attached to the correct devices.
The network controller is | Replace the NIC or replace the |
defective. | system board if the NIC is |
| embedded. |
New network card will | New network card may be |
not boot. | defective or may not meet |
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| specifications. |
Install a working,
Cannot connect to | The network controller is | Verify Network Connectivity, that a |
network server when | not configured properly. | DHCP Server is present, and that |
attempting Remote |
| the Remote System Installation |
System Installation. |
| Server contains the NIC drivers for |
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| your NIC. |
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System setup utility | Unprogrammed EEPROM. | Flash the ROM. |
reports unprogrammed |
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EEPROM. |
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| Service Reference Guide |