Message

Possible Cause

Solution

 

 

 

Printer top cover is

The printer is

Close the top cover of the

open.

open.

printer.

 

 

 

Incorrect or

The printer

Install a new printer

missing print

cartridge is the

cartridge, turn the printer

cartridge.

incorrect model

off, then turn it back on.

or

or is missing.

 

Incorrect or

 

 

missing print

 

 

head.

 

 

 

 

 

The selected

You are trying to

Try selecting a smaller

combination of

print a picture

print size, or try using

paper type and

larger than the

photo paper to make

size is not

paper size, you

borderless prints.

supported.

are trying to print

 

 

borderless prints

 

 

on plain paper,

 

 

or your printer

 

 

does not support

 

 

borderless prints.

 

 

 

 

There is a problem

The ink cartridge

Install a supported printer

with the printer’s

may be low or

cartridge, turn the printer

ink.

the ink cartridge

off, then turn it back on.

 

may not be

 

 

supported for the

 

 

printer.

 

 

 

 

Low ink.

The printer

Replace the ink cartridge.

 

cartridge is

You may be able to print

 

running low on

some images using the

 

ink.

current cartridge, but their

 

 

color and quality may not

 

 

be of high quality.

 

 

 

102 HP Photosmart E217 User’s Manual