6Troubleshooting and Support

This chapter contains information on the following topics:

Resetting the camera (page 74)

HP Image Zone software, including system requirements and HP Image Zone Express (page 75)

Using the camera without installing the HP Image Zone software (page 77)

Possible problems, causes, and solutions (page 83)

Error messages on the camera (page 95)

Error messages on the computer (page 104)

Getting assistance from HP, including web and phone support (page 106)

NOTE: For more information about solutions to problems mentioned here, as well as any other issues you might have with your camera or the HP Image Zone software, see the HP Customer Support website: www.hp.com/support.

Troubleshooting and Support

73

Page 73
Image 73
HP E217 manual Troubleshooting and Support

E217 specifications

The HP E217 is an innovative printing solution designed for small to medium-sized businesses that require high-quality color prints and reliable performance. This multifunction printer stands out in the crowded market with its combination of advanced features, efficient technologies, and user-friendly interface, making it an ideal choice for various office tasks.

One of the standout features of the HP E217 is its printing speed, which can reach up to 30 pages per minute for black and white prints and 28 pages per minute for color. This level of efficiency significantly enhances productivity, allowing businesses to handle large print volumes quickly. The first page out time is impressively fast, enabling users to receive their documents timely.

The HP E217 utilizes HP’s innovative InkJet technology, which delivers vibrant color prints with a resolution of up to 4800 x 1200 optimized dpi. This technology ensures that images and graphics appear sharp and clear, making it suitable not only for text-heavy documents but also for marketing materials and presentations.

In terms of versatility, the HP E217 functions as a printer, scanner, copier, and fax machine, making it a true all-in-one solution. The scanning feature supports high-quality scans with a resolution up to 1200 dpi, while the copying capabilities include options for both color and black and white, as well as resizing documents.

The printer is equipped with a robust paper handling system, featuring a 250-sheet input tray and a 100-sheet output tray. It supports various media types and sizes, including envelopes, labels, and cardstock, catering to diverse printing needs. Additionally, the automatic duplex printing function helps reduce paper consumption and costs, contributing to a more eco-friendly workplace.

Connectivity is seamless with the HP E217, as it supports USB, Wi-Fi, and Ethernet connections, allowing multiple users to access the printer from various devices and platforms. With HP Smart App compatibility, users can easily manage print jobs, scan documents, and check ink levels from their smartphones or tablets.

The HP E217 also emphasizes security with features like secure printing and user authentication, ensuring that sensitive documents are protected and that unauthorized usage is minimized.

In summary, the HP E217 combines speed, quality, and versatility in a single device, making it a smart investment for businesses looking to optimize their printing and productivity workflows. Each feature, from its high-speed printing to advanced connectivity options, reflects HP’s commitment to delivering reliable and effective office solutions.