Error Messages on the Computer

Message

Possible Cause

Solution

 

 

 

Cannot Connect

The camera is

Turn on the camera.

To Product

turned off.

 

 

 

 

 

The camera is not

Try connecting the camera

 

working correctly.

directly to a PictBridge-

 

 

certified printer, and print an

 

 

image. This will verify that

 

 

the optional memory card,

 

 

USB connection, and the

 

 

USB cable are functioning

 

 

correctly.

 

 

 

 

The cable is not

Make sure that the cable is

 

connected

firmly connected to the

 

correctly.

computer and camera.

 

 

 

 

The camera is set

Change the USB setting to

 

to the Digital

Disk Drive (see page 69).

 

Camera setting,

The camera then appears as

 

but the computer

another disk drive on the

 

cannot recognize

computer so you can copy

 

the camera as a

the image files to the

 

digital camera.

computer.

 

 

 

 

The camera is

Connect the camera directly

 

connected to the

to a USB port on the

 

computer through

computer.

 

a USB hub, and

 

 

your USB hub is

 

 

not compatible

 

 

with the camera.

 

 

 

 

104 HP Photosmart E217 User’s Manual