HP E 2/12e, E 3/20e 2

152611-001

123385-001

Contents

Page Page Page Notice Deskpro Service Reference Guide CONTENTS Page Page ABOUT THIS GUIDE Symbols and Conventions Technician Notes Additional Documentation INSTALLING THE OPERATING SYSTEM 1.1Microsoft Windows 95 or 1.2Microsoft Windows NT Workstation 1.2.1Installing Windows NT Workstation 4.0 over a Network 1.2.2Installing or Upgrading Device Drivers 1.2.3Creating an Emergency Repair Diskette 1.2.4Using the Emergency Repair Diskette 1.3Registering the Computer 1.4Compaq Software SETUP UTILITIES AND DIAGNOSTIC FEATURES 2.1.Computer Setup Utilities 2.1.1Using Computer Setup Utilities 2.1.2Computer Setup Menu Page Page 2.2Computer Diagnostics 2.2.1Create a Diagnostics Diskette 2.2.2Computer Checkup (TEST) 2.2.3View System Information (INSPECT) Page 2.2.4Enhanced Compaq Insight Personal Edition (Windows) 2.3Protecting Your Software 2.3.1Ordering Backup Diskettes 2.3.2Compaq Restore CD 2.4Unique Universal Identification (UUID) INTELLIGENT MANAGEABILITY 3.1Initial Configuration and Deployment 3.1.1Remote System Installation 3.2Asset Tracking and Security 3.2.1Password Security Page Page 3.2.2Smart Cover Sensor 3.2.3Smart Cover Lock 3.2.4Cable Lock Provision 3.3Fault Notification and Recovery 3.3.1Processor Fault Prediction and Prefailure Warranty 3.3.2SMART Hard Drive Fault Prediction 3.3.3Drive Protection System 3.3.4Ultra ATA Integrity Monitoring 3.3.5ECC Fault Prediction and Prefailure Warranty 3.3.6Surge-TolerantPower Supply 3.4Software Updating and Management 3.4.1Remote ROM Flash Page Page 3.4.2Remote Security Management 3.4.3Remote Wakeup and Remote Shutdown 3.4.4Replicating Original Setup 3.4.5Dual-StatePower Button 3.4.6Power Management 3.4.7Enhanced Support Software CD and World Wide Web Site 3.4.8Compaq Integrated Software 3.5Building Blocks and Partners 3.5.1Desktop Management Interface (DMI) 3.5.2Compaq Insight Manager and the Insight Management Agents 3.5.3Compaq Management Solutions Partners Program CONNECTOR PIN ASSIGNMENTS Enhanced Keyboard Mouse Ethernet BNC Ethernet RJ-45 Ethernet AUI Parallel Interface Serial Interface USB Connector Microphone Connector Headphone Connector Line-InAudio Monitor IDE/EIDE Drive Cable Slimline CD-ROMAdapter AGP Connector Ultra SCSI IDE CD-ROMCable 14-PinPower Connector 20-PinPower Connector - Deskpro EP 20-PinPower Connector - Deskpro EN 24-PinPower Connector POWER CORD SET REQUIREMENTS General Requirements Country-SpecificRequirements HARD DRIVES Device 0/Device 1 Relationship SMART Automatic Soft-DriveTypes POST ERROR MESSAGES Page Page Page Page Page Page Page Page Page DIAGNOSTIC INDICATOR LIGHTS TROUBLESHOOTING WITHOUT DIAGNOSTICS Preliminary Checklist Solving Minor Problems Diskette Drive Display SCSI Printer Hard Drive Hardware Installation DVD and CD-ROM Memory Network Page Resolving Audio Hardware Conflicts Troubleshooting Using Compaq Intelligent Manageability Features SYSTEM BOARD AND RISER BOARD REFERENCE DESIGNATORS Page MODEL NUMBER NAMING Index