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HP ep9010 Support and warranty, Support, Contacting HP support, Step 1: HP digital projector documentation, Step 2: HP e-support, Step 3: HP phone support

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Support and warranty

Support

Contacting HP support

HP provides expert advice on using your HP digital projector or solving problems with your digital projector. Support options and availability vary by product, country/region, and language. The HP support process works most effectively if you seek assistance in the following order:

Step 1: HP digital projector documentation

Use this owner’s manual and the setup guide included with the projector. From our experience, a large percentage of customer issues are addressed in the owner’s manual. Manuals in all supported languages are included on the CD shipped with the projector.

Step 2: HP e-support

HP e-support offers online, instant access to support information, helpful tips, and the latest updates 24 hours a day, seven days a week, at no cost to you. This service requires access to the Internet. Visit our website at http://www.hp.com/support.

Step 3: HP phone support

HP provides telephone support free of charge for as long as you own your projector. (Standard phone company charges may apply.) Telephone support is available in any country or region where the product is distributed by HP. HP e-support is always available at no cost—see “Step 2: HP e-support”.

See the following table for a list of phone numbers. For the latest phone numbers, visit http://www.hp.com/support. Have your projector’s model and serial number available when you call.

User’s Guide

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Contents

Page Page Contents 2 Playing DVDs and CDs 3 Showing video 4 Adjusting the projector 5 Maintaining the projector 6 Fixing problems 7 Support and warranty 8 Reference Index Page Setting up Safety precautions What’s in the box Identifying the contents of the box Identifying the contents of the box (Continued) Identifying common features Projector at a glance Identifying major components Projector buttons and lights Identifying the projector buttons and lights Back panel Identifying back panel components Remote control Identifying features of the remote control Identifying features of the remote control (Continued) Accessories Setting up the projector Planning your layout Page Page Image size relative to distance from the screen Connecting power Connecting a video source Connecting a component-videosource Connecting an S-videosource Connecting a composite-videosource Connecting a DVI source Connecting a SCART source Connecting a sound system menu Sound > Internal speakers Connecting several video sources Connecting a computer Turning the projector on and off Turning the projector on Turning the projector off Moving the projector Making basic adjustments Selecting a source Aiming the projector Adjusting the focus and zoom Changing the picture mode Adjusting the shape of the picture Adjusting a slanted picture Adjusting the volume Page Playing DVDs and CDs Using the built-inDVD player Playing a DVD Using special play options Opening the DVD menu Showing pictures Playing audio CDs Page Page Showing video Showing the video source Hiding or showing the picture Showing a computer screen Page Adjusting the projector Adjusting the picture and sound Adjusting the picture Adjusting the sound Adjusting the projector setup Using the on-screenmenu Changing settings using the on-screenmenu Input menu Input menu Picture menu Picture menu Picture menu (Continued) Sound menu Sound menu Setup menu Setup menu Help menu Page Maintaining the projector Getting the projector status Cleaning the projector lens Replacing the lamp module Replacing the battery in the remote control Page Fixing problems Troubleshooting suggestions Warning light problems If both red warning lights are blinking: If the red temperature light is on or blinking: Start-upproblems If no lights or sounds turn on: Picture problems If a “waiting” message is displayed on a blank screen: If the wrong input source is displayed: If the image is out of focus: If the image is too small or too large: If the image has slanted sides: If the image is stretched: If the projected colors seem completely wrong: If the picture is not clear (ghost images, smearing, poor quality): If a DVI source is not displayed when the DVI port is selected: If several picture settings seem completely wrong and you cannot fix them: DVD player problems If a message shows an error message: If a disc in the tray does not automatically play: If some pictures on a CD do not show: If you cannot display a DVD menu: Sound problems If no sound is coming out of the projector: Interruption problems If the projector stops responding to all controls: If the lamp shuts off during a show: If the lamp burns out or makes a popping sound: Remote control problems Testing the projector Support and warranty Support Contacting HP support Step 1: HP digital projector documentation Step 2: HP e-support Page Obtaining HP repair Limited warranty HP digital projector limited warranty statement Extent of limited warranty Limitations of warranty Limitations of liability Local law Page Reference Specifications Projector specifications Projector specifications (Continued) Video mode compatibility Safety information Laser safety Laser data LED safety Mercury safety Regulatory information Connections to peripheral devices Canada Japan Korea International Page Page Index Page Page Page Page Page Page Page Mercury Safety WARNING: