1. Initial Troubleshooting

Begin

Troubleshooting

115/230V

N

Set voltage to

 

115V or 230V

 

 

 

set right?

 

 

 

as required

 

 

 

 

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

Is there

N

Go to Page 2-3,

 

power?

 

No Power

 

 

 

 

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

Is there

N

Go to Page 2-6,

 

video?

 

No Video

 

 

 

 

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

Beeps,

Y

Go to Page 2-9,

 

LEDs, or error

 

 

Error Messages

messages?

 

 

 

N

 

 

 

 

 

 

N

 

 

 

Is the O/S

 

Go to Page 2-12,

 

loading?

 

No O/S Loading

 

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

All drives

N

Go to Page 2-19,

 

Non-Functioning

working?

 

 

Device

 

 

 

 

 

 

 

Y

 

 

 

 

New

 

 

Y

Run

options or

Compaq Configuration

 

software

 

 

Utility, see Chapter 1

added?

 

 

 

N

 

 

 

 

 

 

 

 

End

 

 

2-2 Troubleshooting Flowcharts for Desktop Computers